Orders are accepted from any place, with delivery time depending on the delivery location and distance.
All orders within Greek territory are processed through a courier company, with which Kentima S.A. cooperates.
Orders are executed by Kentima S.A. within seven days. Kentima S.A. is not responsible for any delays due to the courier companies that undertake the process of sending orders.
SHIPPING COSTS ACROSS GREECE
For orders over 60 euros,with the shipping area to be throughout the Hellenic territory, there is no cost, and the shipment is free of chargeeven if you selected the cash on delivery method.
For orders less than 60 euros within the Hellenic territory the cost for the shipping is 3 euros, regardless of the shipping point, while in case the method of “Cash on Delivery” is chosen this cost is set at 5 euros.
SHIPPING COSTS OUT OF GREECE
Shipping costs out of the Hellenic territory are defined as follows:
Inside European Union
The shipping cost is 18 Euros for packages up to 0,5kg and it increase by 3 Euros for every next 0,5kg.
SWITZERLAND, TURKEY, UK, NORWAY
The shipping cost is 23 Euros for packages up to 0,5kg and it increase by 5 Euros for every next 0,5kg.
USA – CANADA
The shipping cost is 30 Euros for packages up to 0,5kg and it increase by 5 Euros for every next 0,5kg.
The shipping cost is 35 Euros for packages up to 0,5kg and it increase for every next 0,5kg.
All shipping costs are calculated automatically when you place your order.
Product Return Policy
At Kentima S.A. our aim is to provide you the highest satisfaction with every product you buy, so we offer you completely free of charge, the right of return and refund as long as the following conditions are met cumulatively:
- The return of the purchased product(s) must be made within an exclusive period of 14 days.
- Return the products to the same condition in which they were received.
- Be accompanied by the receipt or invoice.
- Return the entire product.
- Select the courier company we work with to return back to us the purchased product(s).
When the refund is completed, your cart is credited with the specific amount, which you can use for further purchases.
In cases where the order has been proven to have been executed incorrectly by the company or the product is defective, there is the possibility of a refund. In such cases, the refund time of the amount paid is 3 to 5 working days. In cases where the order has been proven to have been executed incorrectly by the company or the product is defective, there is the possibility of a refund. In such cases, the refund time of the amount paid is 3 to 5 working days.
The refund is made in the same way as the payment was made, except in the case of the deposit, in which case our company will deposit the amount of money in an account that you will indicate to us.
Order Cancellations are only possible within the next 1 hour from the time they are confirmed and as long as the product has not been sent. The order is cancelled only by e-mail at firstname.lastname@example.org.
It is necessary to include in the e-mail the number of the order.